Warehouse Manager

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Warehouse Manager

Immediate Supervisor: Director of Operations

Employees Supervised: Warehouse Associates

FLSA: Exempt

General Description/Position Summary:

The purpose of the Warehouse Manager position is to run the warehouse operations of the St. Louis Area Foodbank effectively and efficiently. Primary responsibilities include managing warehouse staff in a manner that promotes positive culture while aligning with the Foodbank's core values: Stewardship, Team, Agility, and Respect. The Warehouse Manager is responsible for ensuring the accurate and safe delivery of products to partner agencies and the community. This critical role collaborates with other Operations leaders to ensure appropriate inventory rotation and outbound movement.

Duties and Responsibilities

• Effectively manage the warehouse team to ensure all operations procedures and food safety standards are always met.
• Ensure daily operations flow of outgoing product with accuracy, efficiency, and safety.
• Maintain a dedication to continuous improvement when seeking solutions to production problems and ways to improve efficiency.
• Collaborate pre-shift with the Warehouse Coordinator on assigning Warehouse Associates to daily tasks including order fulfilment and sanitation based on workload, schedule and/or needs of the SLAFB facility each day.
  • Key order fulfilment goal is to maintain a 2-day lead on outbound shipments.
• Conduct daily roll call and stand-up meetings with warehouse fulfillment team (this should include a stretching routine to promote employee safety).
  • Communicate goals, team objectives and priorities for the day (and the week as needed).
• Collaborate with the Inventory Control Manager and the Quality Control Coordinator to track order accuracy and incidents of failing to follow proper procedure.
  • Hold warehouse staff accountable as needed to ensure proper protocols and standard operating procedures (SOPs) are followed to ensure order accuracy.
• Collaborate with the Inventory Control Manager to maintain inventory accuracy.
  • Designate Warehouse team members to complete a daily cycle count of all pick bins/A level locations in the pick path.
• Ensure efficient and consistent usage of warehouse management system (WMS) platform and processes to support effective management and control of daily warehouse operations.
• Partner with the Inventory Control Manager and Director of Operations to identify slow moving inventory and/or inefficient use of warehouse space.
  • Partner with the Inventory Control/Receiving, Product Acquisitions/Sourcing, and Partners and Programs Teams to proactively move slow moving inventory out to the community.
• Understand and ensure best-in-class storage and inventory control methods.
• Manage, track, and maintain temp labor in the warehouse as needed.
  • Request temp labor as needed from the designated agencies utilized by the SLAFB.
    • Partner with the Director of Operations to seek alignment and approval prior to adding/requesting temp labor.
  • Collect and turn in temp labor hours to the designated temp agencies.
    • Always include the Director of Operations when sending temp labor time sheets to the appropriate temp agencies.
  • Coach and counsel employees including conducting annual performance evaluations and goal setting reviews, support professional and career development, and issue employee corrective action/discipline as needed.
  • Maintain depth of warehouse staff by ensuring a minimum of 3 associates are cross trained on all critical responsibilities (tasks other than basic order fulfillment, see below):
    • Daily set up of order fulfilment pick path.
    • Partner Agency pick up dock (the loading of agency orders accurately and in a timely manner).
    • Pulling Government program orders (TFAP & CSFP).
    • Inbound Receiving and proper product/pallet storage.
  • Collaborate with the Facilities Manager to maintain daily equipment safety and maintenance records.
  • Serve as a member of the Foodbank's Disaster Response Team.
    • Assist with disaster/crisis relief distribution and logistics planning based on the situational needs of the community.
  • Annually review and update/edit all Standard Operating Procedures (SOPs) and work instructions related to order fulfillment and outbound shipping.
  • Establish and maintain open and consistent lines of communication with both external and internal customers.
  • Collaborate with the Facilities Manager to maintain facility maintenance in compliance with OSHA, USDA, Feeding America, AIB and State/Federal regulatory standards.
  • Responsible for ensuring that warehouse staff follows all policies and procedures related to food safety.
  • Take an active role in reinforcing safety work practices. Conduct ongoing safety training, forklift training, and maintain a safe working environment.

• Collaborate with the Facilities Manager to maintain a fire safe facility and conduct semi-annual fire drills and record-keeping.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• 5 plus years of supervisory experience with a proven track record of effectively managing a team of 2 or more.
• Excellent conflict management skills.
• Skilled in the operation of standard warehouse equipment including forklift and palette riders required.
• Experience with safety standards and OSHA requirements a plus.
• Proficient with Microsoft Office suite; especially Outlook, Word, and Excel.
• Passion for the Foodbank's mission and the ability to demonstrate the SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect.
• Ability to manage multiple projects with detail, maintain focus on tasks and produce accurate work.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Able to work independently and as part of a team.
• Must be able to pass drug screening and criminal background check.

Working Conditions

Work performed in warehouse involves a significant amount of walking on concrete surfaces. Entrances may be open and work conditions during the summer months can be hot and cold during the winter. Employee may be going in and out of freezers and coolers with extreme variations in temperature. Workspace could be dusty and on occasions can be noisy due to the traffic of motorized vehicles operated in the building. Periodically there may be work outside, which may result in exposure to the elements. Employee may be exposed to spoiled food and sharp objects due to working with damaged product. Work involves moving boxes and employee must lift, bend, stoop, pick up and move objects up to 75 pounds. Work involves using manual pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

Work Schedule

• Monday - Friday onsite at the SLAFB facility and in the community as needed.
• Occasional weekend (Saturday/Sunday) or evening hours may be required due to disaster/crisis relief support and other projects related to timely and accurate warehousing and distribution of product.
• Meeting attendance may require overnight travel.

The impact you'll make

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
• This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
• The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
• VISION: A nutritionally secure Missouri and Illinois.
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Current Openings for Warehouse Manager Jobs at St. Louis Area Foodbank