Volunteer Services Program Manager

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Volunteer Services Program Manager

Immediate Supervisor: Director of Volunteer Services

General Description/Position Summary:

The Volunteer Services Department is the Human Resource component of engagement for all volunteers. The Program Manager is primarily responsible for contributing to the growth and strengthening the St. Louis Area Foodbank's volunteer workforce to meet the community needs of the 26 counties we serve. By supporting the development and execution of a strong volunteer program, the Volunteer Services Program Manager empowers community members, corporations, schools, faith-based organizations, and others who volunteer at the Foodbank and with our partners to increase food security in our community.

Objectives:

• Through collaboration across departments, the Program Manager works to identify skills-based volunteer needs, assist departments to design and implement engagement strategies, develop and execute recruitment strategies, create of action plan and evaluate results.
• The Program Manager will contribute to maintaining high volunteer satisfaction, an excellent volunteer experience and strong retention through training of paid staff, orienting volunteers, and supporting an overall recognition plan.
• While primary focus of the Program Manager is to ensure excellent AmeriCorps and internship programming, this position will also support the growth and development of other skills-based opportunities across all internal departments and long-range growth of partner agency volunteer programming support.

Duties and Responsibilities:

• Development of AmeriCorps program to include staff support, recruitment strategies, and day-to-day member coordination. (50-75% of time in first year)
• Support Director in development of organization-wide internship programming to include needs assessment, recruitment, placement, orientation and tactical intern support; Develop relationships with surrounding colleges and manage the intern/practicum recruitment, onboarding and evaluation process.

• Actively engage in direct, focused, targeted skills-based volunteer recruitment tactics within the 26-county service territory with emphasis on diverse populations.
• Identify, cultivate, and maintain relationships with key volunteer recruitment agencies or organizations, market segments and other populations to recruit skills-based volunteers to meet identified skills-based needs, and to build a strong volunteer candidate pipeline based on needs assessments. This may include leveraging recruitment venues, in-person presentations, social media campaigns and identifying user groups and professional associations which could lead to qualified candidates.
• Partner with internal departments to strengthen existing relationships and identify synergies to increase both volunteer engagement and donor (food and fund) opportunities.
• Gain subject matter expertise in volunteer management system engaging in day-to-day tactical use supporting volunteer registration and collection of hours served.
• Represent SLAFB at speaking engagements and public events to promote volunteer opportunities.

• Availability and desire to work a flexible schedule to accommodate volunteer, fundraising and community events. Some evening and weekend hours are required.
• Other responsibilities and duties as assigned.

Qualifications:

• Bachelor's degree in business, communications, non-profit administration or equivalent combination of related education and experience required. Master's degree a plus.
• Minimum five years volunteer recruitment and engagement experience required; Certified Volunteer Administrator certification or equivalent training preferred.
• Minimum 5 years in program / project management and supervisory experience required
• Excellent oral and written communication skills.
• Ability to take initiative, coordinate with others and follow through in a fast-paced environment.
• Proficient in VolunteerHub or another volunteer management system and/or fund-raising database.
• Proficiency in training and presentation skills, as well as the ability to relate effectively to people of diverse backgrounds and education levels.
• Demonstrated ability to recruit diverse individuals for multiple positions; comfortable and self-motivated to conduct varied and creative outreach.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs strongly preferred.
• Strong organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Willingness, ability and motivation to identify and respond to community presentation and/or engagement opportunities to communicate and represent the SLAFB mission and activities in an engaging manner.
• Keen attention to detail and skilled in planning and organization.
• Must have reliable transportation with proof of insurance and be willing to travel within a 125-mile radius on a regular basis. May require further overnight travel occasionally.
• Strong proficiency with MS Office applications, including Word, Excel, PowerPoint and Outlook.

Key Competencies:

• Communication: Demonstrated ability to effectively communicate with staff and volunteers at all levels, including board of directors, donors, corporate groups, faith-based leaders, college & university organizations and diverse stakeholders; Demonstrated excellent interpersonal and networking skills with individuals of all ages, abilities and backgrounds.
• Collaboration: Demonstrated ability to build partnerships and work collaboratively with others to meet shared objectives.
• Customer Focus: Demonstrated ability to build formal and informal relationship networks inside and outside the organization to deliver customer-centric solutions.
• Accountability: Demonstrated ability to hold self and others accountable to meet requirements; Ability to work independently with minimal direct supervision to achieve results.
• Persuasion: Demonstrated ability to use compelling arguments to gain the support and commitment of others; presenting in a manner that inspires action. Consistent radar for potential opportunities to increase engagement (EX: converting volunteers to donors; volunteer groups to food drive participants, etc)
• Cultivates Innovation: Demonstrated ability to create new and better ways for the organization to be successful. Capable of exercising critical thinking and discernment; Curios and compassionate listener.
• Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect
• Must be able to successfully pass drug screening and criminal background check.

WORK SCHEDULE:

The Volunteer Services Program Manager will work a total of 40 hours per week. The typical business hours of the SLAFB are Monday - Friday between the hours of 8:00 AM - 4:30 PM. This role may be hybrid with work remotely, on onsite at the Foodbank campus, and in the community as needed. However, flexibility will be granted as appropriate. Occasional weekend (Saturday/Sunday) or evening hours may be required.

PHYSICAL REQUIREMENTS:

The Volunteer Services Program Manager is expected to spend time in the community, at partner sites, in our warehouse, and at food distributions. Requirements include:

• Walking to and from the corporate office to the warehouse, both of which are on the Foodbank campus.
• Walking on hard concrete surfaces (in the warehouse or in the community).
• Ability to lift, bend, stoop, pick up and move objects up to 40-50 pounds.

The impact you'll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of over 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food
  • This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own
• The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois)
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own
• VISION: A nutritionally secure Missouri and Illinois
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Current Openings for Volunteer Services Program Manager Jobs at St. Louis Area Foodbank