IT Associate

General Description/Position Summary

Maintain information technology systems and networks by way of performing both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

Duties and Responsibilities

• Act as a technical resource to help resolve end-user issues.
• Troubleshoot system issues, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
• Plan, develop, coordinate, and conduct technology-based training courses, as well as providing training on MS Office products and other data base applications as needed.
• Responsible for managing user accounts, permissions, access rights, and storage allocations by way of active directory administration.
• Responsible for ensuring security through access controls and security systems.
• Responsible for developing procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Responsible for installing and configuring new hardware and software and replacing defective or outdated components when necessary.
• Responsible for maintaining software licenses and compliance with various licensing vendors.
• Responsible for analyzing system logs and identifying potential issues with computer systems.
• Responsible for providing after-hours support for infrastructure related emergencies as well occasional weekend maintenance.
• Responsible for documenting processes which employees need to follow in order to successfully work within our computing system.
• Responsible for providing audio conference and web conference set up, including set up of necessary devices for each event.
• Perform other duties as assigned.

Qualifications

• Requires minimum of 2 years of experience in a technology support role
• Bachelor's degree in computer technology, business or related field. Experience may be considered in lieu of degree
• Prior experience in network management and help desk support required
• Prior experience managing Active Directory required  
• Ability to troubleshoot and repair issues
• Solid knowledge of IT systems and applications
• Familiarity with Audio Visual and Telephone Systems is a plus
• Certification (CompTIA Network+, CompTIA Security+ etc.) is a plus
• Excellent verbal and written communication skills required
• Proven project management skills preferred
• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work
• Ability to establish and maintain effective working relationships with diverse stakeholders
• Ability to work independently and as part of a team
• Ability to keep confidential information required
• Must be able to pass drug screening and criminal background check                
• Special events and other projects related to timely and accurate warehousing and distribution of product may require evening and / or weekend work. Meeting attendance may require overnight travel.

SLAFB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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