Donor Coordinator

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Donor Coordinator

Immediate Supervisor: Director of Philanthropy Employees Supervised: N/A

General Description/Position Summary

The St. Louis Area Foodbank is adding Donor Coordinator to our dynamic and growing Philanthropy team! The Donor Coordinator has the primary responsibility of raising funds that best support the St. Louis Area Foodbank's mission through building and growing a meaningful sustaining and mid-level donor program.

Duties and Responsibilities

Reporting to and working in partnership with the Director of Philanthropy, the Donor Coordinator will develop and implement strategies and tactics to:

• Implement thoughtful and effective sustainer retention tactics and campaigns
• They will be responsible for managing sustainer donor journeys across mass marketing channels, reviewing performance data to make informed decisions, and converting, retaining, and recapturing monthly donors -- as well as contributing to overall donor retention plans, including those for one-time donors
• Achieve revenue targets by meeting key performance indicators on donor retention, overall sustainer giving, and growth
• Manage deadlines and deliverables to engage and retain new sustainers, recapture lapsed sustainers, and upgrade existing sustainers; lead similar approaches to retain one-time donors as well
• Work with partners across direct mail, digital and marketing to translate supporter journeys into multi-channel campaigns geared toward sustaining donor retention, including via direct mail, digital/paid acquisition, face-to-face, telemarketing, SMS, and email
• Support short-term and long-term testing strategies to optimize the sustainer program
• Collaborate with internal partners to ensure accurate reporting is in place to supervise sustainer KPIs, test results, and giving behavior
• Play a key role in developing sustainer offers and pitch in with developing copy and content for the sustainer audience
• Respond and engage sustainers in a timely and efficient manner.
• Support quality assurance testing to ensure program materials -- including copy, tracking, and landing pages -- are flawless
• Assist in day-to-day management of direct marketing campaigns
• Keep a pulse on the latest trends and innovations in individual fundraising and sustainer giving
• Contribute to other projects as required

Qualifications

• 2-5 years of experience working in a non-profit/community impact Philanthropy department is required.
• 2-5 years of experience coordinating a sustaining donor program
• Passion for the Foodbank mission and a desire to excel in philanthropy and fundraising work.
• A demonstrated commitment to Diversity, Equity, and Inclusion (DEI).
• Excellent organization and problem-solving skills.
• Proficient in Microsoft applications such as but not limited to: Raiser's Edge or similar CRM, Outlook, Teams, Word, PowerPoint, Excel, SharePoint, etc.
• Ability to manage multiple projects with attention to detail, ability to handle interruptions, maintain focus on tasks and produce accurate work.
• Effective communication skills (oral & written).
• Ability to collect and analyze data to guide effective decision making.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Ability to work independently and as part of a team.
• Must be able to successfully pass pre-employment drug screening and criminal background check.

The impact you'll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
• This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
• The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
• VISION: A nutritionally secure Missouri and Illinois.
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Current Openings for Donor Coordinator Jobs at St. Louis Area Foodbank