St. Louis Area Foodbank

Directors of Operations Jobs at St. Louis Area Foodbank

Sample Directors of Operations Job Description

Directors of Operations

St. Louis Area Foodbank (SLAFB)


Job Title: Directors of Operations

Immediate Supervisor: Vice President of Operations

Employees Supervised: Warehouse Manager, Inventory Coordinator, Transportation Manager

General Description/Position Summary

The Director of Operations' primary function is to ensure all inventory, logistics and warehouse operations align with the strategic direction, objectives, and mission of the organization. As St. Louis' largest and most well-established non-profit foodbank, this key role is required to effectively and efficiently manage all aspects of SLAFB's inventory, logistics and transportation with additional oversight of all warehouse operations. Responsibilities include maintaining quality standards while managing staff in a manner that promotes a positive team culture. To succeed in the role, you should have a thorough knowledge of supply chain management and an understanding of warehouse procedures, including storing goods, dispatching orders, and tracking transportation vehicles. You should also be familiar with safety processes and legal regulations.

Duties and Responsibilities

  • Effectively communicate with all departments to ensure a comprehensive understanding of all aspects of inventory movement (receiving, distribution, internal transfers, etc.).
  • Ensure inventory accuracy and availability including cycle counts, inventory adjustments.
  • Ensure the utilization and maintenance of all aspects of the Foodbank's financial, business and data warehousing reporting systems (CERES and Jet Reports).
  • Ensure daily operations flow of incoming and outgoing product with accuracy, efficiency, and safety.
  • Support multi-faceted distribution methodology ensuring the distribution of the right food to the right people at the right place at the right time.
  • Manage budget of assigned departments.
  • Instill operational excellence with continual improvement focused on efficiency, operations flow and safety.
  • Devise annual productivity improvement targets and other metrics.
  • Partner with the Warehouse Manager to seek solutions to production problems and ways to improve efficiencies.
  • Partner with the Warehouse Manager on the product recall process, mock recall planning and the corresponding documentation.
  • Assist with the interpretation and communication of company policies and safety regulations.
  • Ensure compliance with Feeding America, American Institute of Baking, United States Department of Agriculture (USDA), Food and Drug Administration (FDA) and Occupational Safety and Health Administration (OSHA) regulations regarding food safety, storage distribution and safety.
  • Partner with the Transportation Manager to ensure optimized routes and on-time pickups/deliveries.
  • Ensure fleet readiness and efficiency.
  • Serve as a culture champion and develop staff to positions of increased responsibility.
  • Assist supervisors with performance management ensuring effective reviews and that corrective action is consistent and administered in a timely manner.
  • Serves as member on the Foodbank's Disaster Response Team.
  • Other duties and responsibilities as assigned.


  • Bachelor's degree from an accredited university in Business, Logistics, Supply Chain Management, or related field required but will consider equivalent experience in related field in lieu of education.
  • Minimum of 5 plus years of distribution/warehouse management experience required.
  • Experience in a food distribution environment preferred.
  • Prior supervisory experience with a proven track of effectively managing warehouse and/or distribution operations of 30 or more employees required.
  • Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect.
  • Skilled in the operation of warehouse equipment including forklift, reach trucks and pallet riders required.
  • Knowledge and understating of safety standards and OSHA requirements.
  • Proficiency with the Microsoft (MS) Office Suite of tools (Word, Excel, PowerPoint, Outlook, SharePoint, etc.)
  • Ability to manage multiple projects with detail, handle interruptions, maintain focus on tasks and produce accurate work.
  • Demonstrate a willingness and ability to adjust to changing conditions or priorities.
  • Ability to take initiative to identify and resolve problems.
  • Ability to make decisions and exercise good judgment.
  • Ability to communicate effectively both orally and in writing.
  • Ability to establish and maintain effective working relationships with diverse stakeholders.
  • Able to work independently and as part of a team.
  • Must be able to pass pre-employment drug screening and criminal background check.

Working Conditions

Work performed in warehouse involves a significant amount of walking on concrete surfaces. Entrances may be open and work conditions during the summer months can be very hot, and during the winter very cold. Employee may be going in and out of freezers and coolers with extreme variations in temperature. Workspace could be very dusty, and on occasions can be noisy due to the traffic of motorized vehicles operated in the building. Periodically there may be work outside and be exposed to the elements. Employee may be exposed to spoiled food and sharp objects due to working with damaged product. Work involves moving boxes and employee must lift, bend, stoop, pick up and move objects up to 75 pounds. Work involves using manual pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

May work evenings and weekends due to special events and other projects related to timely and accurate warehousing and distribution of product. May travel overnight to attend meetings.

The impact you will make

Building stronger communities by empowering people with food and hope.

At the St. Louis Area Foodbank, we are working to create a stronger, healthier bi-state region where no one goes to bed hungry. With the dedicated partnership of over 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

What we can offer you...

Beyond a great mission, dedicated team members and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

  • Competitive pay commensurate with experience
  • Generous Paid Time Off (PTO) plan
  • 403b plan with amazing company match
  • Comprehensive benefits (medical, dental, vision, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

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