Community Resource Coordinator

St. Louis Area Foodbank (SLAFB)

Job Title: Community Resource Coordinator

General Description/Position Summary:

The Community Resource Coordinator focuses on increasing the number of approved Supplemental Nutrition Assistance Program (SNAP) applications completed by the Foodbank, its volunteers, interns and community partners. To achieve this, the coordinator will complete SNAP and other benefit applications, implement improvements to the follow-up process, and support, train and onboard interns and volunteers. In addition, the Coordinator will use warm handoffs through the maintenance of a comprehensive list of referral partners while growing awareness of SNAP and our services.

Duties and Responsibilities:

• Assist neighbors with completing SNAP and other benefits applications and answer questions regarding the approval process. Serve as a neighbor advocate while following up and providing referral services.
• Train, support and schedule volunteers and interns to complete SNAP and benefits applications and ensure the highest quality and customer service.
• Update neighbor application and referral information in the database and submit to appropriate state offices.
• Grow awareness of the Foodbank's services through collaboration to create newsletters, educational flyers, social media posts and videos.
• Manage and follow up with digital referrals from our website, Google SNAP or other sources.
• Assist with the development and expansion of programs to end hunger by staying abreast of changing processes, new referral opportunities and implementing ways to provide more holistic support to those managing the social service landscape including non-traditional sites for outreach.
• Ensure accurate data collection, maintain tracking tools and compile reports.
• Organize in person and virtual outreach events to raise awareness of services and increase participation.

• Work cross functionally to identify outcomes and develop metrics to support and reinforce philanthropic efforts and ensure program models are resourced appropriately.
• Partner with other team members to incorporate outreach into other programs such as mobile distributions, school markets, healthcare partnerships and Food on the Move.
• Assist in executing and providing input to update the annual work plan and strategic direction including budgets, calendars, goals, and tasks.
• Maintain policy manuals and standard operating procedures.
• Keep abreast of local, state, and national policies, procedures and changes related to SNAP and other benefits. Share relevant information with partners and the community.
• Attend program-related training conferences and workshops, specifically those offered by Feeding America, and by other similar organizations as appropriate.
• Partner with both MO and IL SNAP-Ed efforts and our Nutrition team to educate SNAP recipients on how to use their benefits and nutrition information.
• Travel within local service territory to attend outreach activities and meetings as needed. Occasional out of town overnight travel for meetings or conferences may be required.
• Other duties as assigned.

Qualifications:

• Bachelors' Degree from an accredited university required. Non-profit Administration, Social Work, Public Health or another social services-related field preferred.
• 2-5 years previous experience coordinating programs and/or volunteer activities with partners and volunteers of varying socio-economic backgrounds for a non-profit organization strongly preferred. Prior experience administering SNAP programs a plus.
• Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect
• Excellent oral and written communication, presentation and interpersonal skills including empathy and compassion for the clients we serve.
• Ability to think strategically while acting tactically.
• Strong leadership, mentoring and organizational skills. Ability to work independently and as part of a team.
• Excellent organizational skills.
• Self-starter with strong problem-solving skills. Ability to generate new ideas and think critically about the best ways to implement them.
• Ability to manage multiple projects and handle interruptions while maintaining focus on tasks and produce accurate work.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Experience working with state, federal or grant funding preferred.
• Must have reliable transportation with proof of insurance and be willing to travel within a 125-mile radius on a regular basis. May require further overnight travel occasionally.
• Must be able to pass drug screening and criminal background check.

This position requires standing for extended periods of time, both in and outdoors, regardless of weather conditions. Special events and other projects related to this position may require evening and/or weekend work. Meeting attendance may require overnight travel.

The impact you'll make:

Building stronger communities by empowering people with food and hope.

At the St. Louis Area Foodbank, we are working to create a stronger, healthier bi-state region where no one goes to bed hungry. With the dedicated partnership of over 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

What we can offer you...

Beyond a great mission, dedicated team members and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with amazing company match
• Comprehensive benefits (medical, dental, vision, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Current Openings for Community Resource Coordinator Jobs at St. Louis Area Foodbank