Program Purpose: The St. Louis Area Foodbank has identified interventions related to COVID-19 recovery that will respond to the need and advance the organization's mission of building stronger communities by empowering people with food and hope. AmeriCorps Members will expand access to nutritious food, and aid in the recovery of the community as a result of the COVID-19 pandemic. The organization will complete this through a combination of food access interventions-including public benefits outreach, sourcing food donations, improving the client intake process, and strengthening community relationships. Each of the efforts will be supported by AmeriCorps Members. The outcome of these actions will be to increase the efficiency, effectiveness, and program reach of the Foodbank's network of partner agencies, as well as increasing the number of individuals who report increased food security.

Program Impact: Building a stronger bi-state region by nourishing people, empowering communities and transforming systems.

Service Position Summary:

The Service Insights Coordination AmeriCorps Member will work under the direction of the Service Insights Project Coordinator, and the support of the Partners and Programs Team, to train and onboard up to 60 agencies to the Service Insights program to increase their capacity to aid neighbors. They will onboard targeted agencies and guide client intake with our Service Insights tool in our highest need counties identified by number of client visits. This role will expand the Foodbank's ability to support and guide partner agencies through the implementation process.

Essential Functions of Position: The Foodbank has determined that the probability of access to vulnerable populations is so great that all members will undergo all required criminal history checks: NSOPW, FBI, and Missouri State Police, as well as other states, as necessary. Must be able to successfully pass pre-placement drug screening and have a clean driving record.

• Train partners on Service Insights on MealConnect intake software.
• Conduct in person implementations to support initiative with client intake across service territory.
• Provide support during food distributions to agencies performing client intake and aiding partner volunteers with the intake process.
• Develop training materials to support with the training of partner agencies on the intake program
• Communicate with partners to coordinate trainings and onboardings.
• Provide updates to Service Insights Project Coordinator on status of partners weekly
• Leverage at least 5 additional non-AmeriCorps volunteers to serve alongside Members in order to increase the impact of the program and build sustainability in the community.
• Additional service projects, as approved by the program director.

Knowledge, Skills, and Abilities Required:

• Strong computer skills; Proficient in Microsoft Office Suite.
• Experience working with a variety of communication tools such as email, phone, and video.
• Excellent oral and written communication, interpersonal and presentation skills.
• Strong customer focus.
• Team oriented.
• Must have reliable transportation with proof of insurance and be willing to travel throughout jurisdiction.
• Ability to think strategically while acting tactically.
• Excellent organizational skills.
• Keen attention to detail.
• Self-starter. Able to encourage and motivate partners to implement Service Insights system.
• Manage time well between supporting agency partners they are onboarding

Eligibility: An AmeriCorps participant must: be at least 17 years of age at commencement of service; be a citizen, national, or lawful permanent resident alien of the United States; satisfy the National Service Criminal History Check eligibility criteria.

Academic and Experience Qualifications: At minimum, have a high school diploma or its equivalent. Some college coursework or experience in customer service or information technology preferred.

Commitment Required: This position requires a minimum of 900 hours of service during a period of not more than one year. Generally, members are expected to serve a minimum of 35 hours per week. While general work hours are Monday - Friday, 8:00 AM - 4:30 PM, workdays may differ due to project demands. Start dates are flexible. End date will be no more than 365 days after start date. Members will be expected to participate as a team in MCSC AmeriCorps Opening Day in Jefferson City and in at least 3 local national service days (9/11 Day of Remembrance, Dr. Martin Luther King Jr. Day of Service, AmeriCorps Week).

Orientation and Training provided

AmeriCorps Program Benefits:

• Living allowance stipend: Members will receive a total allowance of $18,880 paid over 26 pay periods; FICA and federal & state income taxes will be withheld
• Education award: Members may receive a Segal AmeriCorps Education Award in the amount of $6,495 upon successful completion of their term of service in accordance with the Member Service Agreement. (Award subject to federal and possible state tax in the year each payment is made.) Members that are at least 55 years of age at the start of service may transfer their award to a child, stepchild, grandchild, step-grandchild or foster child.
• Additional benefits may include access to healthcare, childcare and other benefits